At Boehringer Ingelheim, we aimed to enhance the digital workplace by implementing a dashboard on the homepage of our digital workplace—one that focuses on tasks rather than tools, bringing essential operations directly to the user. As the UX Consultant, I led the research, design and implementation of Adaptive Cards to populate the dashboard with personalised, actionable content. These cards, when clicked, open a lightbox allowing employees to view information and perform tasks like approvals, time logging, travel, and service requests—all from a single, streamlined interface.
THE CHALLENGES
Transforming Complex Requirements into User-Centred Design
Transforming Complex Requirements into User-Centred Design
- Integrating various enterprise tools and systems into a cohesive, user-friendly dashboard.
- Ensuring regulatory compliance while providing a flexible and intuitive user experience.
- Designing a scalable solution that could adapt to each users’ needs, roles, and preferences.
THE APPROACH & SOLUTIONS
Designing Adaptive, Actionable Content for Every User
1. Translating Requirements into Actionable Strategy
Working closely with global stakeholders and product owners, I translated complex requirements into an actionable design strategy that aligned with Boehringer Ingelheim's regulatory constraints and enterprise architecture. The goal was to ensure the dashboard's features would meet both organisational standards and employee needs.
Designing Adaptive, Actionable Content for Every User
1. Translating Requirements into Actionable Strategy
Working closely with global stakeholders and product owners, I translated complex requirements into an actionable design strategy that aligned with Boehringer Ingelheim's regulatory constraints and enterprise architecture. The goal was to ensure the dashboard's features would meet both organisational standards and employee needs.
2. Creating Dynamic Adaptive Cards
Adaptive Cards offer a rich and interactive experience, allowing users to access real-time data from multiple systems, all within their personalised digital workspace. Each card was designed to be modular, flexible, and content-specific, enabling employees to engage with actionable information directly from their dashboard, saving time and increasing productivity.
Adaptive Cards offer a rich and interactive experience, allowing users to access real-time data from multiple systems, all within their personalised digital workspace. Each card was designed to be modular, flexible, and content-specific, enabling employees to engage with actionable information directly from their dashboard, saving time and increasing productivity.
3. User-Centred Design and Iteration
I worked closely with the development team and key stakeholders to ensure the design could adapt to the specific needs of various user groups. Through iterative user research, testing, and feedback, the cards were refined to ensure they were intuitive and seamlessly integrated into the existing workflow.
I worked closely with the development team and key stakeholders to ensure the design could adapt to the specific needs of various user groups. Through iterative user research, testing, and feedback, the cards were refined to ensure they were intuitive and seamlessly integrated into the existing workflow.
4. Ensuring Scalability and Regulatory Compliance
I ensured that the solution adhered to Boehringer Ingelheim’s global regulatory standards, while maintaining flexibility for future updates and additions. This included designing each card to be scalable, ensuring that new content could be easily integrated without disrupting the user experience.
I ensured that the solution adhered to Boehringer Ingelheim’s global regulatory standards, while maintaining flexibility for future updates and additions. This included designing each card to be scalable, ensuring that new content could be easily integrated without disrupting the user experience.
THE RESULTS
Transforming User Experience Through Personalised, Actionable Data
Transforming User Experience Through Personalised, Actionable Data
Increased Employee Engagement
Adaptive Cards significantly enhanced the employee dashboard by providing personalised, real-time information, allowing users to access and act on critical tasks instantly. This led to greater engagement with the digital workplace and improved productivity.
Adaptive Cards significantly enhanced the employee dashboard by providing personalised, real-time information, allowing users to access and act on critical tasks instantly. This led to greater engagement with the digital workplace and improved productivity.
Improved Efficiency
By consolidating relevant, actionable information into a single view, the Adaptive Cards reduced the need for employees to navigate across multiple systems, streamlining tasks and improving workflow efficiency.
By consolidating relevant, actionable information into a single view, the Adaptive Cards reduced the need for employees to navigate across multiple systems, streamlining tasks and improving workflow efficiency.
Regulatory Compliance and Scalability
The cards were designed to be compliant with Boehringer Ingelheim’s regulatory constraints while remaining scalable to accommodate future needs. This created a long-term solution that could evolve with the company.
The cards were designed to be compliant with Boehringer Ingelheim’s regulatory constraints while remaining scalable to accommodate future needs. This created a long-term solution that could evolve with the company.
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